Canada Association of Tourism Employees

Use LMS Discussions Options To Share Data

Enable knowledge sharing with the LMS discussion feature

Your employees have their own assets. From unique skills and past experience to hidden expertise in the field. But how do you encourage them to open up and spread their know-how among colleagues? The solution can be a tool that you already use to develop and distribute content: your trusted LMS. The online course discussion feature allows you to set up a central hub where employees can meet online and chat about training topics. Or even personal experiences for the benefit of their colleagues. How to share knowledge in your company with the LMS discussion function.

6 creative ways to use the LMS discussion feature

1. Problem-centered brainstorming sessions

Every company has problems to contend with and these are different for each department or position. However, you can use the LMS discussion feature to conduct remote brainstorming sessions and resolve these common challenges. Encourage your staff to jump to the online discussion forums when they encounter an obstacle. It can be anything from dealing with a difficult customer to mastering a new task. Your coworkers can provide suggestions and tips to help them cope and improve their performance. You can even start by posting a compliance issue or training call and inviting employees to join the online training discussion.

2. Employee question-and-answer events

Appoint an event moderator to answer any questions. It’s best someone who has experience with the topic and can articulate answers succinctly and tactfully. The resident who knows everything should probably be exposing this as you want a supportive space where everyone feels accepted and no less than. Set the topic and time so everyone knows when to attend. But they can always check the Q&A after the event if they can’t make it in real time. It’s an L&D gift that just passes on.

3. Webinar Summaries

Use the LMS discussion feature after a webinar to keep the conversation going after the event is over. Employees can gather online to share their thoughts on the meeting and provide eLearning feedback. But it also gives them the chance to fill in the gaps for colleagues. For example, one of the colleagues didn’t fully understand the new compliance protocols. Or they are still a little unsure how to perform the task based on their job roles. The discussion function for LMS online training promotes ongoing online training and collegial support after the event. Another great way to encourage knowledge sharing before webinars is to host a live meet and greet with the host. This gets the tutorials out of the way so they can focus on the topic right away and get down to business during the event.

4. Peer coaching

One of the most direct ways to spread knowledge and expertise in your company is through peer coaching. However, many employees do not have the time to schedule weekly video conference or face-to-face meetings. This is where the LMS discussion function comes in. You can hold individual or group coaching / mentoring events if required. Perhaps one of your employees is struggling with compliance or their sales statistics. So get in touch with your coach and set up a quick online discussion. There may even be entire online discussion groups devoted to peer-based support. Everyone offers their employees orientation and tips in the moment of need. But you can also log into the board if you have a problem that requires inside knowledge.

5. Meet new employees

Online discussions are ideal for new hires who don’t yet know what is expected of them or where they fit into the organizational structure. So arrange meetings with new employees in the LMS so that the employees feel at home. At least one experienced employee or manager should be present who can impart his knowledge. They have been around for a while so they can teach new employees the basics and address their questions / concerns. This LMS course discussion technique offers an added bonus: feedback. You can regularly evaluate the board to see patterns. For example, most new hires mention that the onboarding online training course is too long or that there is a lack of JIT support resources. Or that they still don’t understand the Customer Service Complaint Policy. So you know which aspects of your online training strategy require some work.

6. Discussions about goals and gaps

Invite the team to share their professional goals on the board as well as the gaps that stand in the way. As a hurdle to communication skills, they do not seem to be overcome. Employees can use their respective skills and experience to help each other achieve the best results. Better still, no manager involvement is required. You don’t have to worry about losing face in front of team leaders and you can discreetly close gaps. The secret is to shape it with a supportive online training community and culture. Everyone should feel comfortable sharing their shortcomings with the group, not just their successes. Because they know colleagues are there to help them do their best as it benefits every member of the team.


LMS discussions provide a safe space for your employees to share their thoughts and unique work-related experiences without worrying about people stumbling over their comments on social media or being judged by inexperienced outsiders. Even better, everything is built into the learning management system, making it even more convenient for remote workers. You can train and then visit the online discussion forum if you run into a problem or need clarification on a topic. Just make sure there is always someone on hand to moderate the online discussion and keep the conversation on track.

From live chats to online training libraries, there is a wide range of LMS support options. Are you interested in LMS support services that can meet your online training needs? Discover 7 Types of LMS Support Services To Consider When Choosing Your Next Learning Management System.


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