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How LMS’s custom reporting capabilities help you track your training goals

The reporting that you do in your LMS should provide actionable insights. The standard reports can be a useful starting point, but there will always be specific requirements for your individual organization. Custom reporting is an important part of customizing your LMS to track your company’s training goals. It’s all about combining reports and using custom fields to convey something to your stakeholders that they wouldn’t otherwise know. Custom reports provide big data that informs course content, individualizes course content and provides administrative information. Are you creative enough using LMS custom reporting features to provide a continuous benchmark for monitoring the effectiveness of in-house eLearning programs?

Important training goals

It is important to set a number of goals for your online training program in order to create a comprehensive reporting plan. LMS’s custom reporting capabilities help track results on several key goals:

  • Minimizing the risk of fines from regulatory issues
  • Embed a culture of continuous development through relevant, interactive online training
  • Increase in skills that lead to improved efficiency and effectiveness of the workforce (which leads to an improvement in the bottom line)
  • Support corporate values ​​and strategies with a unified set of online training materials

Use a custom LMS report generator to achieve the training goals

When reviewing your reporting plan, it is important to align your reports with the training goals you have identified. Standard reports are unlikely to meet all of these requirements, so you will need to use LMS’s custom reporting capabilities. You might be surprised at the information you can gather from custom metrics:

1. Communicate with learners who have not attended for a period of time

Custom reports can identify any underlying issues with participation. These are flag users who have not signed in for a long time, are inactive, or have not completed an online training course. There may be an access problem or even a lack of interest due to inappropriate courses or no performance management. That way, you can get to the root of the problem for increased engagement and for the best results. For example, it could simply be about mobile availability or frequent login authentication errors.

2. Identify learning trends across multiple courses

LMS’s custom reporting capabilities can pull data across groups, branches, and courses. These can help identify development opportunities and design options that better suit the learning styles. The LMS should have built-in graphics and diagrams that allow you to quickly identify patterns and intervene at an early stage.

3. Develop action plans for departments that do not receive compliance-based training

The ability to report to different groups within the organization means that gaps in compliance training can be identified. Targeted online training plans can then be implemented to fill these gaps. This will reduce risks and avoid costly penalties. Not to mention the reduction in accidents at work.

4. Embed a learning culture by working with departments that only complete compliance-based training

If only essential online training is received, there is a potential problem with development planning within a team. A range of online training courses should be completed and LMS’s custom reporting capabilities can help identify this. For example, you can meet with the supervisor or team leader to provide them with the support tools they need. This allows them to encourage their subordinates to continually improve their talents and take online training initiatives.

5. Identify corporate learners who are short on time to participate

Combined reports can show high scores in addition to low participation. This implies that there is a management problem that needs to be addressed. Custom reports allow the L&D team to work with managers to understand the underlying issues. Perhaps the learner in the company needs mobile access? Or maybe you need to schedule specific time slots to train? Should they receive additional support – are there any stress problems?

6. Identify learners from companies struggling with the pace / detail / level of the course content

Identifying learners from companies with high participation and low scores could reveal performance management issues underlying this problem. Alternatively, the content of the online training course itself may need to be reviewed in the light of the reports. For example, too much information can lead to cognitive overload. Or the online training does not address their needs or personal preferences.

7. Monitor LMS ROI

Evidence of performance improvements as a result of LMS reporting on completed certificates or assessments, combined with targeted performance improvements in specific teams or departments, can be powerful. LMS teams always strive to demonstrate their worth in terms of return on investment. LMS’s custom reporting capabilities combine performance with assessment results to provide key management information.

8. Personalize the training process

Run new training courses for targeted people. LMS’s custom reporting capabilities provide the ability to identify all corporate learners who have completed a particular online training course with a high success rate. LMS teams can then assign a more detailed course in bulk, regardless of location, team or group. This prevents boredom among employees and helps you retain your top talent. It also improves resource allocation because you can determine which online training tools are most effective and why.

With the right combination of custom fields and LMS custom reporting capabilities, collecting the data you need becomes routine. This means that compliance with compliance obligations can be monitored and fines can be avoided. You will be able to demonstrate ROI for senior management on regular stakeholder reports. You will also be able to identify high performing people and minimize performance issues among learners in the company who are not getting the results they want. Your LMS can provide more detailed and specific data sets if you make the most of the customization options in your reporting.


What warning signs should you look out for in your current LMS before deciding to buy a new one? Are your top LMS options offering the superior customer experience you deserve? Are you setting the bar so high that no LMS is ever enough? Download our free eBook LMS Customer Experience: How to Find a Platform That Has the Complete Package to find the platform that offers the best LMS Customer Experience. Find out why LMS Customer Experience really matters, the benefits a superior CX can bring to your business, and how to set your LMS expectations before buying a new platform.


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