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This is how you provide ongoing support for learners in online training courses

Just because everyone is active on social media doesn’t mean they are using LMS platforms. Most LMS platforms are designed to be easy to use and navigate, but if you don’t take the time to train learners from within the company, they could be denied the chance to get the maximum benefit from the LMS Pulling platforms. This is just one of the reasons organizations fail to provide adequate support. This denies their employees the opportunity to expand their skills and knowledge through online training. A lack of support could also lead corporate learners to abandon online training altogether. To prevent this from happening, here are 6 simple ways to provide ongoing support to learners.

6 tips for ongoing support

1. Provide guidance to new corporate learners

This is the first thing eLearning developers should do to ensure corporate learners are comfortable with the online training program. Orientation offers learners from companies the opportunity to view the online training materials and learn how to use the LMS. You can ask questions and receive further clarification on curriculum-related issues and the procedures for accessing online training materials on the LMS platform at this point. You should never assume that anyone can use the LMS, no matter how simple or straightforward it may be. Make it a priority to target and regularly follow up new users as you deliver your online training program. Explain how learners can register with the company, where to find relevant online training resources, and what is expected of them. For example, you need to read the instructions, complete the online training activity, and then finish with a pop quiz.

2. Create a moment-of-need repository

Expand your support area. Online training should not be intended solely for new users. It should be an ongoing effort to ensure that learners in the company retain their knowledge and skills. eLearning professionals should also provide user training as they update their systems and introduce new courses into the online training programs. Online training can be done using pre-recorded videos, audios, tutorials, or live stream links. You can also provide an online training library so that corporate learners can quickly get the information they need. For example, 5-minute demos that refresh your memory and reinforce positive behaviors, such as how to address a customer complaint or close a sales transaction.

3. Community-based learning is the way to go

Online learning communities also provide great support for learners. Members can get help from their peers with questions such as accessing online training materials and taking tests on the LMS platforms.

Online learning communities encourage collaboration and ensure that corporate learners maximize the benefits of online training. You can also use these tools to participate in group collaboration projects. When members take on a task as a group, they will find different solutions to the problem. This goes a long way towards improving their skills and knowledge. Continuous learner support is not just about teaching corporate learners to use the resources available, but facilitating community-based knowledge sharing so that they can search for information on their own.

4. Promote personalized learning plans

Corporate learners can only get the maximum benefit from the online training programs if they actively participate. This takes a lot of discipline and dedication, but unfortunately not everyone is gifted with these qualities. To help corporate learners in this regard, organizations can encourage them to set their own schedules and focus on time management. Most companies do this during the orientation phase. However, it is best to do this continuously to ensure that learners in the company stay updated.

It is also important to note that learners in companies are likely to have different work commitments and therefore a consistent schedule would not be ideal. Therefore, eLearning developers should get to know the staff before helping them develop their online training plans. The next step would be to help them develop the best learning strategies. This means they stick to their schedules no matter what. Company learners can be overwhelmed if the online training content is too extensive or time-consuming. Businesses can help corporate learners by breaking online training into manageable chunks that they can use separately.

5. Hold monthly Q&A sessions

Invite corporate learners to attend monthly question and answer sessions where they can voice their opinions and concerns. This also gives them the opportunity to clarify ambiguities and overcome learning obstacles. Encourage corporate learners to ask their questions in advance via social media. Then at the end of the Q&A event, open the virtual floor for last-minute questions.

6. Schedule live support events

Schedule weekly or monthly webinars where corporate learners can interact directly with online teachers / facilitators and colleagues. Make sure each event is focused on a specific topic so that it is easier to categorize your online training library. For example, this week’s online training event will focus on customer service challenges. You can record the webinar and then publish it to your repository for later use. Thus, it becomes an ongoing support resource itself. Especially when you combine it with complementary online training activities and microlearning online training tools.


These 6 tips can help you continuously support learners so that they can take full advantage of your online training course. Remember, no two corporate learners are alike, which means no two support plans should be alike. Research your target audience to determine their needs and preferences, then create a support plan that works best for them.


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