Canada Association of Tourism Employees

An Govt Platinum Member has a shocking response

Being an American Airlines Executive Platinum member can mean little when booking a flight on AA with Roxie
There seems to be a huge difference for a pet owner choosing JetBlue over American Airlines

  1. DOING RIGHTLY is very different from DOING WHAT’S RIGHT.
  2. American Airlines vs. JetBlue
  3. What does a multi-year Executive Platinum Member of American Airlines really mean for the airline?

This is a bit of a dirty word and a long post, so keep reading as you see fit. But reading and sharing this information could help other pet owners / lovers who plan to fly their pets one day. I just don’t want my horrific American Airlines experience to happen to other people.

American Airlines turned my Frenchie Roxie away from our flight from PBI – DFW – LAX because she is apparently unable to get up and turn around in the closed airline.

It can turn around, but it will go over the top of the carrier. As far as I know, only miniature dogs and really small puppies can do this, given the allowable size of the carriers.

I’ve flown Roxie with American Airlines several times and this has never been a problem. As a result, I had to cancel my flight and was unable to board my flight to LA. That really put me and Roxie in a very unsafe situation at the airport. I really don’t understand the reasons for our rejection.

American Airlines cancels hundreds of flights every day because they can’t handle the increase and are constantly overbooking flights.

This does not appear to be the case with other airlines, so this is an indication of their incompetence. Before this incident, they asked volunteers to give up seats for money.

Then they canceled my original flight two hours before the flight. Then I rebooked on a flight that lands in Burbank instead of Orange Country which is near the house. I believe this happened because they are finding a reason to vacate seats so they can replenish the overbooking and any flight cancellations.

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