Canada Association of Tourism Employees

Upskilling And Reskilling Coaching To Handle Challenges [eBook]

Enhance and qualify your remote work teams to promote lifelong learning

Even in the best of times, companies have to adapt to change and prepare their teams for unexpected hurdles. However, the COVID crisis has prompted many companies to revise their training strategies and make them even more agile. One of the most common weak points is remote skill building. How do you identify gaps and give hands-on experience to your employees when they are scattered around the world? This ultimate guide will show you how to qualify and re-qualify your employees to address emerging challenges directly and inexpensively.

eBook publication

Fundamentals of Education and Retraining: How to Address the Emerging Challenges of the Future of Work

Discover How to Cultivate Core Competencies and Build Critical Skills to Overcome Obstacles While Working Remotely!

Unexpected benefits of continuing education and retraining

Here are some notable (and overlooked) reasons to start an education and retraining program for your teleworkers:

Prioritize skill development

Even if some employees already have basic skills, there is always room for improvement. An upskilling and retraining strategy allows you to focus on talent and core competencies that should come first. For example, your customer service team needs to improve their communication skills and active listening to improve their CX scores. Assessments give you the opportunity to quickly uncover these gaps and to roll out a targeted strategy.

Identify emerging talent

There may be employees who are ready to slip into management positions. An education and retraining plan will help you identify these rising stars and offer them individual support. For example, they have all the skills and knowledge they need, with the exception of one key component, that they need to effectively manage their team. A training strategy gives them the building blocks they need to reach their full potential.

Offer remote JIT support

Many training and retraining programs include micro-learning support so that on-site staff can fill in gaps; One example is bite-sized tutorials that promote the problem-solving skills they need to deal with unexpected challenges. This JIT support also introduces them to new tasks if they are ready to take on new roles or responsibilities. In remote working environments, these resources provide them with a safety net that they can use to improve their performance and give up bad habits.

Reduce employee turnover

Top performers are more likely to stay if there are opportunities for advancement. Education and retraining not only unlock higher levels of your corporate ladder, but allow them to focus on personal areas for improvement. In short, it creates a foundation for lifelong learning and continuous development that enables employees to do their best and contribute even more to your company. Another advantage is the recruitment of top talent. New employees see skill building as a job advantage. This way, through training and retraining, your company will become even more attractive to candidates who are concerned about personal growth.

Improve customer satisfaction

A highly qualified team leads to satisfied customers or customers. Your employees have what it takes to deliver an optimal CX so that your loyal customers generate repeat business. For example, your sales department has strong interpersonal skills. You may have the “usual” skills such as negotiating and persuasive skills, but you also know how to communicate with customers and recognize their needs. They also empathize with colleagues in order to build better team dynamics.

About this eBook

This comprehensive guide will walk you through every step of implementing education and training courses, from creating a business case to choosing the best tools. Here’s a little preview of the content:

  • 5 reasons why education and retraining are critical to talent development
  • 7 prime examples highlighting the difference between retraining and continuing education in lifelong learning programs
  • Employee Skills Assessment: Top Tips to Spot Gaps and Improve Job Performance with a Skills Matrix
  • 8 steps to develop a competency development plan with gamification
  • 6 strategies to improve your loyalty program and train your employees in 2021 (and beyond)
  • The right tool for the job: 8 indispensable LMS functions for skills development training

You’ll learn how to analyze your needs and maximize learning technology to get the results you want, and learn why education and retraining are essential to business success.


Education and retraining courses aren’t just for large companies with sizeable L&D budgets. SMBs can also adopt skill-building strategies to support remote work teams and retain top talent. Download the eBook Upskilling and Reskilling Essentials: How To Address the Emerging Challenges of the Future of Work to learn how to nurture in-house talent regardless of your budget or staff size.

eBook publication: VIVAHR


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