Canada Association of Tourism Employees

Overrated LMS Options And Capabilities You Can’t Do With out

Overrated and must-have LMS features that you should know about

Every organization has different training requirements that they need to include in the LMS selection process. Goals, budget, and employee preferences all play a role. That said, there are some features that always seem to be high on the checklist, even when they may not be worth the investment. Perhaps they are superfluous or irrelevant to the desired results of your business. While other functionalities are overlooked, they can improve engagement and stretch the L&D budget. So what LMS features should you consider to ensure your business is getting the best value and avoiding buyer’s regrets?

LMS Features: Essentials versus Overrated

Must-have: automated reporting

You need to be able to automate the submission of reports to ensure relevant managers and instructors receive targeted metrics. For example, your customer service manager receives weekly performance reports for his team. Reports that are off limits to subordinates or other department heads to ensure sensitive data remains secure. There should also be customized reporting functions to track relevant KPIs and gaps. As well as data visualizations for monitoring trends. These all fall under the umbrella of the LMS’s extended reporting system.

Overrated: video conferencing

Video conferencing functions are usually limited. They are only useful for remote back-end workers or one-on-one training. Which isn’t very inexpensive or convenient. Both parties need to find a time to talk and there is not much room for social learning in the group. However, the next item on the list makes video conferencing virtually obsolete thanks to its versatility in online training.

Must-have: live video and chat

Instead of video conferencing, look for live video and live chat LMS capabilities. With live video, you can host live events in real time, such as webinars and online workshops for the entire team. You can still do private training, but the tool is not limited in this regard. Many systems even have built-in recording tools so you can include staff who cannot attend the live event. Live chat enables employees to provide instant feedback and support to their employees. Both functions promote collaboration and team building.

Overrated: Online Mobile

Mobile accessibility is essential. However, the system should go a step further and offer offline mobile access and downloadable content. Online mobile LMS functions are of little use to them if they are out of WiFi range. On the other hand, an offline mobile LMS enables them to view content anytime, anywhere and on any device. The system automatically records their progress and performance and then synchronizes when employees reconnect. So even if you take part offline, you will receive a credit for your training activities.

Must-have: certificate management

Certificate management is a must for companies that need to track employee performance and improve personal accountability. You can start a separate certification path for each department, skill, or job role. That makes it easy to monitor their progress and individual development. Everyone gets the learner-centered resources they need to complete the job (and potential). The system should also have certification expiration and reminders. This way everyone knows when their certificates expire and how to renew their credentials.

Overrated: eCommerce

Many LMS platforms mention e-commerce as a major selling point. However, this is only a must if you want to sell your course online. Organizations that only train their in-house team do not use the shopping cart or the customizable LMS features of the storefront. In fact, it can be a waste of resources. However, companies looking to generate additional income from selling their training library in the near future should consider an ecommerce LMS. Switching tools within 6 months when you decide to take advantage of existing content can be too expensive. So, evaluate your long-term business strategy to choose a system that will grow with you.

Must-have: authoring tool

This is not a luxury for many eLearning developers. An integrated authoring tool eliminates combability problems and lowers costs. You don’t have to pay for additional authoring software, templates, or eLearning assets. Because the system has everything you need to develop memorable content. From templates and cut characters to video clips and images. It’s all in one tool. However, if you already have an authoring tool that you know and love, look for an LMS that skips this feature. You don’t have to spend more than you spend on features you don’t use.

Overrated: Extended Support Services

Some LMS companies charge additional fees for extended support services. You may have 24/7 access to a trained specialist on their toll-free number. But do you really need this support? Is it worth the cost? The answer is: possibly. It depends a lot on the experience of your team and the ease of use of the tool. Systems with a high learning curve may need personal assistance to maximize functionality. While inexperienced eLearning teams will need this additional guidance to overcome challenges. However, many organizations can do with business hours calls, knowledge bases, online forums, and email support. How much are you willing to pay for peace of mind? Do you really have to call the LMS provider at 2 a.m.? Do they have other support options that come with the package that are just as useful?


It is important to note that “overrated” does not mean that the feature is completely unnecessary. In most cases it is simply a matter of individual preference. Some organizations may need e-commerce capabilities in order to sell their course externally. While others are satisfied with an online mobile system that does not offer offline access. However, this guide can help you improve ROI and choose an LMS that supports your online training goals … without overdoing it.


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