Canada Association of Tourism Employees

JIT On-line Coaching Frequent Misconceptions

Just In Time Online Training: Eliminate Misunderstandings & Make The Most Of Them

With conventional online training, employees register for the online training course, learn something new and take their knowledge with them to the workplace. Activities are designed to practice their new skills. It offers questions and situations where you can apply the ideas in a real context. This will anchor the lessons deeper in their minds and help them remember. You can also show the employee and trainer how well the concept has been (or not) understood. With this in mind, areas can be identified that need review. JIT online training takes a more proactive approach as employees do not have to wait for the scheduled online training.

Effective just-in-time online training experiences will fuel the brains of your learners in the company, encourage their mindset and even prepare for online discussions. You can search for information yourself to fill in gaps as soon as it emerges. Below are the 4 most common misconceptions you should know about in order to conduct just-in-time online training more effectively.

4 Common Myths and Misconceptions About JIT Online Training

1. It’s just another word for microlearning

A common misconception about just-in-time online training is that it is the same as micro-learning. All you need to do is set up a unified repository of online training activities that cover all learning preferences and training topics. Make sure they are bite-sized and easy to consume. In reality, just-in-time online training is a very targeted approach. You need to first identify the most common skills, knowledge, and performance gaps your employees have. Then use the data to tailor your online training resources to the “moment of need”.

However, just-in-time activities should be conducted in a microlearning format so that staff can absorb the information quickly. Then apply it in the real world to improve job performance and tackle shared challenges. For example, a short demo video or tutorial can help sales reps develop new techniques and present the product more effectively. Contrary to popular belief, just-in-time online training is not just another term for micro-learning.

2. You can only use it for reference

In many cases, online JIT training is a last resort or something that employees seek in emergency situations. A salesperson might close a deal and need to quickly log into the LMS. They want to confirm how much discount they can offer. Or they want some tips on how to get a tough customer. They may want to quickly review a relevant simulation or case study.

However, this is not the only way to take advantage of just-in-time online training. It is a helpful tool for metacognition. By viewing / reading the just-in-time assignment before a session, they build their own ideas on the subject. These unaffected thoughts can then be reinforced or refuted while they are fresh. You can learn the right lessons “just in time” before they percolate and flow into long-term memory.

In addition, the knowledge is further integrated into the mental database through the process of consciously shifting the mental frame. It sinks deeper than if you just memorized recited facts. In any case, keep the pre-assignment simple and task-based. No unnecessary details at the moment. In addition, you can intentionally design biased just-in-time online training activities to spot any misunderstandings. During the lesson, these false assumptions are then corrected by the online instructor or the online training content. The technique helps in recalling the memory as the company’s learners are actively involved. The process of “changing your mind” is more memorable than recalling boring facts.

3. It’s an acronym for effective online training

We all heard, and maybe even experienced, the high school video class. This mostly happens in public schools. Students go to class and see a large TV monitor and VCR (or DVD / Blu-Ray / projector etc). Instead of the teacher speaking and dictating notes, students spend the lesson watching a movie or documentary. JIT online training is not the adult version of it. In many ways, it’s a more intense system than regular training.

Just-in-time online training courses require several levels of planning on the part of the instructional designer and / or online instructor. If it is a reference library, it must be carefully designed and created. It must offer easy online and offline access across multiple platforms (PC, smartphone, tablet, cloud, etc.). If it’s a pre-class task, online instructors / instructional designers have even more work to do. You need to anticipate the questions and conclusions that the company’s learners will draw. Then they need to figure out how to correct misplaced derivatives. And all of this has to be done in a digital format. It’s a lot more work.

4. It is suitable for all subjects

You can use just-in-time online training activities for any topic and task, right? The truth is that there are some topics that require more extensive coursework. Likewise, you cannot simply put together a set of just-in-time online training resources and call them an online training course. Certain training topics require in-depth discussion and follow-up. However, you can use just-in-time online training as a support tool for these topics. For example, you may not be able to cover all COI compliance topics in a single JIT online training activity. However, you can develop simulations, branching scenarios, and demos to help employees better understand the guidelines. They can also identify areas for improvement and gain practical experience by learning from their mistakes.


Just-in-time online training seems like a really good idea. Unfortunately, it gets a lot of criticism from people who do not fully understand the system. It seems like a “lazy” way of teaching that doesn’t require input from learners in companies. This assumption arises from the obligation of the employees to “teach” themselves in their moment of need. Some people find it a reference tool or “cheat code” for online instructors. In reality, just-in-time online training for both online trainers and learners in companies is far more extensive than conventional online training. When used in combination with other pedagogy, you will see tremendous improvements in your online output.

Peer collaboration is one of the most powerful forms of JIT online support. Check out 6 Ways To Integrate Social Learning In The Workplace For Just In Time Learning Support to learn how to facilitate knowledge sharing and internal feedback.


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