Canada Association of Tourism Employees

High Technical Difficulties In On-line Coaching

Online training technical difficulties that you need to fight off

We are often told that online training is the best option for businesses. It’s cheap, convenient and saves time. Purchasing teams focus on features and price points. Unless they’re digitally savvy, they won’t think about checking technical matters. After all, nobody taught them how to use a touch screen or navigate a website. It will not occur to them that others might have trouble with these problems. Something as intrinsic as double-clicking can amaze the non-digital generation. Then there are restrictions that even netizens struggle with. Let’s examine 7 potential technical difficulties with online training and ways to fix them.

7 top tech errors and troubleshooting tips

1. Operating systems

Many office computers run Windows, but corporate learners don’t always study on the job. You can use a tablet, mobile phone or your laptop at home. Your smartphones themselves have different operating systems – Symbian, Windows, Androids or iOS. And even with the Androids and Apples, individual devices have different versions. iOS 4 vs. iOS 12, for example, or Oreo vs. KitKat. Before purchasing, confirm which operating system your online training content will work with. Choose one that is multi-device or you will be stuck with the expensive task of buying uniform devices for everyone. On the development side, test your software on as many systems as possible in order to ensure broader compatibility and avoid technical difficulties during online training.

2. Portable devices

Likewise, some online training programs are cloud-based and you can log in from any device. Others are based on internal servers so you cannot use them outside of a certain radius. Make this clear to yourself when buying. You may have a number of corporate learners. Or maybe your employees want to study at home. Avoid technical difficulties with online training and ensure that online training content is accessible on mobile devices.

A related flaw is the inability to access the internet. Some employees may not have an Internet connection at home or their remote posts may have an unreliable broadband connection. This can cause the online training course to drop out in the middle of the session. Design it to have offline functionality. You can also opt for a responsive design tool that will display the best version of the online training course. As well as an LMS that supports downloadable online training content or offline viewing.

3. Language problems

Online training is good for global organizations. If you have teams in other cities or even in other countries, a cross-branch LMS or training tool will help. It’s much cheaper than organizing online training for each team. However, you can assume that everyone speaks English. Even if they do, they are likely working in their own language. Chances are they will only switch to English when calling HQ or working with overseas clients. As a result, it may be less than optimal to offer online training in English. Enable simple translation options for improved knowledge transfer and preservation.

4. User experience

If you’ve been into technology all your life, you probably take it for granted. Expand your testing group to get a clearer idea of ​​challenges that will test the user experience. Invite a great grandparent and 10 year old to test your software. You don’t need to understand the online training content, but you can quickly spot problem areas. Older users may want to increase the volume or font size. Younger users can navigate to shiny, colorful sections of the page regardless of the content. By observing where they get stuck, you will identify technical difficulties in online training that need to be fixed.

5. Playback

Video and audio clips are becoming increasingly important for online training. You also need a generous mix of high quality graphics. These products can be quite heavy, especially if you’re using high resolution / high definition. By default, the display will be applied with the highest speed / resolution. However, areas with slower internet and limited bandwidth will have a hard time seeing this. Offer users with older devices “step-down” options to write off such technical difficulties in online training courses. Got a 1080 video but also a 480 video. You can upload a 2GB audio if you have space, but also allow a 2MB option – just in case.

6. Navigational challenges

Corporate learners will not be able to navigate smoothly through the online training course due to a less intuitive user interface. For example, there is no logical evolution and corporate learners are unsure of where to go next. Or the buttons are not clearly labeled. There may even be a problem with clutter. Technical difficulties in online training could translate into external images that force them to spend five minutes looking for the “next” arrow. Another significant challenge that hampers the user experience is fragmented design. For example, corporate learners complete the online training module, but there are no recommendations for how to proceed. For best results, use clearly labeled buttons, add instructions, and follow with personalized guidance.

7. Barriers to accessibility in the course

From broken links to unfamiliar symbols, there are many technical difficulties that your company learners will have to overcome. These obstacles in the course prevent them from accessing relevant online training resources and from achieving the learning objectives. It is therefore important to conduct a test round beforehand in order to iron out the glitches and avoid technical difficulties with online training. For example, they need to quickly view an online training tutorial or walkthrough, but the broken link makes it all but impossible.


Technical difficulties in online training are not always mechanical. They cover all kinds of challenges that prevent corporate learners from getting the most out of their online training. This can be an incompatible operating system, lack of knowledge with touchscreens or loss of translation. The corporate learner may not be able to connect to the Internet all the time. Each of these issues is easy to fix. Synchronize your operating systems and test the online training content on all devices before you start. Make it easy to translate parts of the online training course and enable offline learning. Thoroughly test the online training to ensure the quality of all aspects of the user experience.

What use is an LMS if nobody benefits from it? Are you looking for an LMS that offers the best LMS user experience at an affordable price? Download our free eBook The Complete Guide to Choosing an Ease of Use LMS That Meets Your Business Needs, to find out why the LMS user experience really matters, how to use LMS user ratings and ratings to find the ideal LMS, and the benefits of using it of an LMS, LMS Online Directory provides the ability to choose an easy-to-use LMS and evaluate the LMS user interface during an LMS demo or free trial.


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