Canada Association of Tourism Employees

four Methods To Help Studying In The Circulate of Work

Why learn in the workflow?

For generations, employees have been trained using traditional methods of class and field activities. However, in the recent past, organizations have recognized that learners do not learn much from formal sessions. They are also not interested in these meetings. L&D has put programs in place one by one, only to find that employees are not showing any interest in the meetings. What should companies and L&D do if the training programs fail to produce the intended results?

This is where workflow learning comes into play. Learners will enjoy learning new things when the learning is effective and part of their daily work. Let us understand how this can be done.

Learning as part of work

The employees mostly forego training, as this “interrupts” their daily work or tasks. They often complain of a lack of time to attend these long meetings. Most employees these days are not interested in taking their time on their regular duties and attending meetings that may not be of value for the time spent. Research suggests that people tend to forget what they have learned within weeks, if not days, of attending a session. This is called the forgetting curve.

The training must be short and effective. Training should be viewed as a trailblazer, not a time-consuming activity. In short, the learning activity needs to be part of the workflow or something that helps staff when they need assistance. Learners will enjoy learning if it helps in the moment of need.

Imagine a situation where a salesperson is taking care of their next prospect. He needs to remember a few concepts related to negotiating and closing an important deal. While he is waiting for the customer, he can quickly open a microlearning course that summarizes the negotiating steps with the customer. They can also access an FAQ (Frequently Asked Questions) guide to help them remember what to do when the customer asks them a tricky question.

A similar situation can arise for an employee who is working on program code. You can quickly access a short course on debugging a problem. The key here is that learners learn when they have to. Learning is instantaneous, and since it helps them in the moment of need, they tend to remember it well.

This is how you support learning in the workflow

Workflow learning can be enabled with the right tools, technologies, and content solutions. Let’s look at 4 strategies that can help support learning in the workflow.

1. Develop microlearning to help your learners flow

The ideal strategy is to offer microlearning courses that help employees in the moment of need. You can use a microlearning platform or an LMS to deliver these microlearning courses. The content must be appropriate and to the point. The content only needs to take into account 1-2 learning outcomes.

We’re not saying to use microlearning on its own. Use micro-learning as part of a learning journey. Provision of micro-learning as an intervention to convey new concepts. The learning journey is a holistic view of learning in the work flow. The learning journey begins with a message informing learners about upcoming courses and performance support through micro-learning [1] and learning aids. These are still seen as part of the learning in the workflow as they help the learner in the moment of need (in this case a new product launch, a new way of working, a change that made learning the process necessary).

2. Use tools and technology that can aid learning in the workflow

Workflow learning will be successful when the appropriate tools, technologies and platforms enable learning. LMSs, Learning Experience Platforms, and Microlearning Platforms can be used to trigger learning events.

3. Use mobile-friendly content to enable seamless learning

Learning in the workflow means that the learning content should be easily accessible. What could be nicer than mobile delivery [2]. Employees use mobile devices for a variety of tasks. When learning content is provided in an app, the learners benefit immensely. Microlearning works best when delivered through mobile devices. All types of training, e.g. B. the hiring of new employees or product training can be offered via mobile devices.

4. Use content curation as a workflow learning strategy

Content curation is an important strategy for enabling learning in the workflow. Carefully curated content that is appropriate and necessary for a study group will help them improve their learning as they work. Instead of using Google or YouTube to access learning content, the organization can serve the content.


The strategies outlined in this article will ensure that you are adequately prepared to develop training courses that support learning in the workflow.

If you want your employees to stay happy and reduce the cost of sales, just make sure that consistent learning is part of their daily work experience. The corporate culture can be both divided and at times unique. In any case, learning in the flow of life must be welcomed and successfully implemented for every employee from day one.

At Tesseract Learning, our learning and visual architects are constantly refining and reinventing their approaches to designing, developing and delivering effective L&D programs. We use our powerful new micro-learning platform KREDO to achieve efficiency over the entire training life cycle and to deliver optimal learning experiences.

If you have any questions you can contact me or leave a comment below.


[1] Microlearning

[2] Mobile learning solutions

Tesseract Learning Pvt Ltd.

Tesseract Learning works with global organizations and improves employee performance through a range of digital learning solutions. Solutions include eLearning, mobile learning, micro-learning, game-based learning, AR / VR and adaptive learning.

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