Canada Association of Tourism Employees

7 Suggestions To Omit Boring Compliance On-line Coaching Sources

Eliminate those boring and outdated online compliance training resources

Creating a fascinating course out of dry materials can be a challenge. Many compliance regulations are complex, theoretical, and full of legal jargon. Therefore, the first job of the content developer is to simplify the language. You need to do this without opening any loopholes as the legal language is so kinky as to minimize any weaknesses. Putting these abstractions in “normal” words can leave gaps that can be misused to justify non-compliance. So how can you provide fun online training resources on compliance that won’t legally expose your business?

7 ways to overcome boredom

1. Replace text with video

When trying to define and describe legal language in everyday words, the conciseness is lost. You end up with a lot of tight heels. Some of these can be restructured and brought into video format. At some point you may need to add the ‘Compliance Statement’ literally. This is important because this carefully worded statement is vital, this is where all the power lies. It’s also largely incomprehensible. So you could start with an authoritative Morgan Freeman style reading of the premise and then use a video to demonstrate the non-compliance.

2. Use infographics to summarize

During their compliance check, learners will likely need to cite the regulation. So they still have to remember it at some point. Use reminders to help them remember the wording. For example, you can use infographics to repeat the main bullet points. Think of it this way, regulations often have several sub-clauses. Create an icon for each sentence, that way learners will remember the little diagrams and it can help improve their memory. It’s also a much more fun form of learning than cramming dry words onto a page / screen.

3. Opt for storytelling through exposure

Have you ever tried to read the Constitution, a court judgment, or even the terms and conditions in your favorite app? It’s not fun, and that’s putting it mildly. The document is full of words you don’t understand, and even if you look them up, they stay dull. They are not words that you would use in everyday conversation, so they are unlikely to be remembered. Help your learners in the company by developing a storyline. It’s hard to remember the dimensions and characteristics of enclosing walls, but it’s easier to remember a cartoon rabbit stuck on a poorly built fence. Especially when the story contains a bizarre jingle that distinguishes between acceptable and unsuitable building materials.

4. Add “Digital Tutors”

The main difference between childhood learning and online adult training is the instructor. However, many courses still require some kind of “teacher”. Online learners can be self-directed, but they can still benefit from a reference point. Include bots, avatars or helper characters in the course. The online learner will not feel imposed as these “teachers” only appear on request. If you don’t want your help, stay hidden in the course code. But when you need help, it’s just a click away. Also, don’t make them too interesting or quirky as this could distract employees. In addition to digital tutors, you can also integrate live tutors in the form of peer-based coaching. Colleagues can help each other to master compliance issues and overcome sticking points in order to avoid boredom.

5. Use simulations to LEAD

Learning through Exploration and Discovery (LEAD) is an important part of adult education. Create a virtual world that your corporate learners can wander through and learn from their mistakes. It could be a model of your workplace or a replica of your typical work day. For example, you can simulate that you are visiting a customer to track a payment. This is a helpful scenario for compliance training at a debt collection agency. The simulation includes game and branching scenarios. Pop-ups can warn you when you are making an “illegal move”.

6. Apply context

Embed your online compliance training resources in realistic environments will help you remember. It also takes things out of the theoretical sphere. If online learners can relate these compliance rules to things that actually happen, it goes deeper. For example, most employees know that making a suggestion to a work colleague is a bad idea. You may not know that commenting on fashion choices could be some form of sexual harassment. This type of contextual demo creates an emotional connection with the learning materials.

7. Get personal

Immersive compliance online training resources like storytelling, real-world examples, and personal anecdotes make it personal. Instead of reading a boring passage or list of regulations, employees learn how it applies in real life. For example, why it is so important to stick to the rules to avoid accidents at work. They also identify areas of need for improvement and areas to work on without being hit over the head with dull feedback.

The personal anecdote tells, for example, how you once met a customer who gave you a gift. Little did you know at the time that it was against COI guidelines. It is quite possible that the employee falls into the same trap. This allows them to learn from your mistakes and improve their performance. Just make sure you don’t get too personal. Maintain your professionalism and give them enough information to identify themselves without venturing into TMI territory.


Compliance training can be boring as abstract rules have no real relevance. You will likely memorize passages and automatically repeat them in hopes of passing the final exam. Yet refusing to comply can cost a company billions. How do you keep the course interesting enough that online learners really pay attention? Use video demos to bring some of that purple prose to life. Don’t just fill them up; break it open with symbols and pictures. Tell a story and use avatars to guide online learners through the course. Provide context and let your learners discover things for themselves. That way, they’ll remember more.

Are your employees sucking up compliance knowledge or do they have to overcome cognitive overload thanks to bulky text blocks? Mobile solutions are a great choice for your compliance needs. Read the article 6 Tips to Selecting the Ideal Custom Mobile Learning Solution Provider for Compliance Online Training to select the ideal provider of custom mobile learning solutions for your compliance online training program.


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