7 Suggestions To Maximize Performance
How to Maximize Your LMS Certificate Management to Improve Compliance
Certificates hold employees accountable and enable them to track their progress. As well as highlight areas of performance for improvement. That makes it a perfect combination for your compliance program. While your team masters other LMS functions (they know how to customize their dashboards like professionals), certifications are still a bit of a mystery. As a result, you may not be getting the most out of your platform when it comes to reducing compliance risks and maintaining company standards. These tips can help you maximize your LMS certificate management functionality to ensure compliance and avoid costly mistakes.
7 tips for getting the most out of LMS certificate management
1. Identify employees who fall under company standards
The LMS certificate management features help you identify employees who are lagging behind and who do not meet company standards. For example, they have not earned their health and safety certificates or do not meet the criteria for your diversity training certificates. You can pull these reps aside, find out why they’re behind, and offer follow-up resources. This ensures that everyone is on the same level and meets your current expectations.
2. Track performance to identify internal compliance mentors
The compliance certification functionality also enables you to identify performers who may be good candidates for your mentoring program. For example, those who excel in a particular topic or task and can support their colleagues. Invite them to host events, form social media groups, or contribute to the compliance training library. Employees who haven’t achieved their certifications will follow their example and strive to do better. Another great way to identify potential mentors is to link your certification paths to badges. Team members who deserve world-class badges are likely to become active advocates and coaches of compliance training. It also motivates them even more to take part and earn good grades.
3. In the event of an audit, keep accurate records
Whether it is an internal review by your HR manager or an external review by a board of directors, you must keep accurate records. The LMS certificate management functionality helps you keep track of who completed which course, when, and how they fared. For example, you can provide evidence that a sales rep has completed their vendor-sponsored product knowledge course but will need to recertify in the fourth quarter. In some cases, the lack of critical compliance records can cost you. Failure to verify that your team is up to date can result in penalties and fines.
4. Set up automatic renewals and reminders
Who has time to keep track of which employee has earned a compliance certificate and when to repeat the course? Your LMS admins and HR team already have so many responsibilities. An LMS with built-in certifications can reduce the burden of automatic reminders. An employee receives a notification one month before (or at some other pre-determined time) of their certificate. That gives them the opportunity to use their Certificate (certification?) on your own and stick to compliance. In addition, they can refresh related skills or topics in preparation for the exam, deepen their knowledge and further improve their performance. You can even find emerging gaps or areas for improvement in the process and address them during the recertification course.
5. Start personalized certification paths based on job rank
Not everyone needs the same online training certifications. It depends a lot on your position, duties and responsibilities. For example, your warehouse staff may need safety training that is not relevant to your customer service staff. The LMS certificate management functionality personalizes the process as you can start separate paths. Employees can even use checklists or interactive maps to see what they have achieved, what is next, and how they can prepare for the upcoming milestone. This ensures that every member of your team has certifications that are relevant to their day-to-day duties.
6. Offer refresher certification courses to mitigate risk
You don’t necessarily need to re-certify for non-mandatory compliance issues. For example, the company policy course that is not required by law. However, there are always new updates and procedures that employees should be aware of. An LMS with certificate management capabilities is also a variable investment for topics that need to be refreshed. Using the example above, employees can take an annual “booster” course that includes new policies you have introduced or updated protocols that improve performance in the workplace. Refresher certification courses can also be used in preparation for regulatory compliance programs. Employees can take part in simulations or scenarios that will shake their minds and prepare them for the mandatory cert course.
7. Use custom reports to inform managers of underperforming
Use LMS’s custom reporting capabilities to automatically send graphs and charts to managers and supervisors. You can see who has obtained which certifications and identify weaknesses. This function verifies that the reports are getting into the right hands. Namely, team leaders who can step in and provide timely support before the problem gets out of hand and costs your company a small fortune. Also, inquire about the preferred method of sending reports and the frequency with which they will be required. For example, your customer service manager might want to view the reports at the end of each month in preparation for the team meeting that will follow soon. This gives them time to evaluate the analyzes and compile a list of recommendations and feedback notes.
The LMS certificate management function ensures that you are protected during an audit. More importantly, you can reduce workplace injuries, provide follow-up training, and personalize the process. Employees have access to knowledge refreshments so they don’t fall back into bad behavior, especially if they have a mentor to encourage and hold them accountable.
Do you need a new LMS for your compliance certification program? Use our online directory to find the best match for your organization. It offers the top platforms and allows you to search for features, pricing models, and other deciding factors.
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