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7 Questions To Ask Studying Administration System Distributors

Tips for your final purchase decision

Shopping can be an intimidating experience at times. Clothes to try on for style and fit in a private space in front of the mirror. Most stores allow you to sample the food before paying. But even if you get a free trial with software, you still don’t get a full picture. Taking out your credit card can feel like an uncomfortable part of an interview. The bit where they ask you, where do you see yourself in 5 years. Then ask them if you have any questions for them. Like a deer in the headlights. Where do you even start? Especially when you only have room in your busy schedule for a handful of specific questions for the LMS provider. Here are a few suggestions.

7 questions for providers of learning management systems

1. What is included in the price plan?

The concept behind pricing packages is to encourage affordability. But sometimes the configurations are so complex that they feel like a foreign language. Your LMS provider likely has a recommended price point or tier. Find out what features it has and compare it to your own list of desired results. Key factors include the number of users, the compatible operating system, and the level of data protection. Find out whether you can differentiate between departments, access levels and admin rights. Don’t hesitate to request a detailed expense report detailing everything that is in the package and the payment terms / frequency.

2. What support services are available?

Open source software has technical support limitations as it is largely self-service DIY systems. As a rule, a cloud-based LMS has far more extensive customer support. But every commercial LMS is a mixture of different systems. So confirm what your support policy consists of. Are you asking the LMS provider whether they have bots on hand or technicians on call? How detailed are their FAQs? What is your response time when you raise a problem? Do you offer customer support in languages ​​other than English? More importantly, how do you deal with your complaints or problems? For example, is the technical department knowledgeable and able to formulate the solution in such a way that you actually understand it?

3. How often do you update the software?

The previous queries were practical. Now you want to deal with the technical aspects. Some LMS come with a preset number of updates. Most likely, you will have to pay for upgrades beyond the cap. Others require you to pay for newer versions from the start. They want to know if they have an update schedule and how often they release a new LMS. You may find that you buy a new plug-in every year. As you know, you want to know that from the start. Also, ask about current trends and technologies so you can see if they are up to date with the latest LMS processes.

4. Can it keep up with trainees on the go?

Mobile optimization is a matter of course for us because it is such an important feature. But for some software companies, “adding an app” is a money cow. You want to clarify whether mobile capacity is built in or has to be paid for separately. You also need to be clear about whether the smartphone approach is responsive, adaptive, or native. Ask them before giving your preference. Because once you’ve done that, there’s nothing stopping you from saying what you want to hear. Whether it’s true or not.

5. How deep are the customization options?

With pre-built software you can upload your logo, change the background and optimize the palette. Maybe you can design your own avatar or record individual training paths. However, other LMS solutions allow you to create custom reports and individual training packages for different employees. Some systems have a library of functions that you can drag and drop to select. Others let you import external elements and assemble them from scratch. Validate what the content creation toolkit has to offer and how much technical expertise you will need to run it.

6. Does it cover diversity in learning?

In the offline arena, diversity is generally associated with gender, race and age. In the area of ​​online training, it can extend to people with disabilities or learners with different educational backgrounds. Some of the diversity tools you may need are subtitles, customizable fonts, or monochrome scales (for color blind users). It can also contain training formats for different learning modes, ie visual, textual, acoustic or manual.

7. What are the real costs?

One of the biggest mistakes you can make, especially when choosing an LMS, is focusing too much on the list price. Often taxes, add-ons, maintenance fees, and licenses / permits are omitted. Ask if the LMS needs to be installed, trained, provided, or billed separately. Can they give you a list of customers? from both existing and previous customers? Ask current customers about their experiences with the LMS. Ask former customers why they no longer use the product. You can also read reviews online to get a better understanding of the LMS’s UX and CX.


Buying LMS is a massive decision. You want to be able to make the right decision right away. Whatever the LMS does for your business – good or bad – it will forever be on your head and based on your call. So what last minute verification requests can you direct to your provider? Confirm the terms and conditions covered by your pricing package so you know if you need to increase or decrease it. Ask about available support services, update frequency, and portability. Check out customization features and multimedia tools. Review all hidden costs, additional fees, and implementation plans. Finally, ask if they can put you in touch with current and past clients. It helps to get a clear picture by hearing experiences from the source.

Streamline your research efforts by using an LMS directory to do a preliminary vendor review and compare your top picks. You will also find reviews and ratings to help you remove or add new learning management system providers that you skipped, as well as evaluate all of their pricing options and support services.


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