Canada Association of Tourism Employees

7 Ideas To Develop Simply-In-Time Coaching For Your Logistics Division

How to develop just-in-time online training for your logistics department

We live in an age of instant gratification. We get impatient with microwaves or websites that take three seconds to load. That sense of rush isn’t good or bad, it just is. The trick is to tap into it and use it forever. Just-in-time online training is one such technique. It gives your team access to information when they need it. These on-demand training resources are purposely designed to be easy to digest. They need to be clear and easy to consume, ideally at a glance. This can be all the time it takes for your employee to face challenges in the workplace and improve productivity. Especially busy employees who are tasked with planning routes, scheduling deliveries and / or managing inventory. Here are 7 tips to develop effective just-in-time online training for your logistics department.

7 secrets to creating just-in-time training for your logistics team

1. Make just-in-time online training a team effort

The process of developing just-in-time online training materials starts in the mind. Your organization needs to generate interest in continuing education. If you have a learning culture, everyone will invest in learning materials. You could actually crowdsource your content. Invite coworkers to create and upload tutorials that they found helpful. It doesn’t have to be complex. It could be a simple presentation on shipping logs. Or a podcast on how to properly deal with materials that you record with your smartphone. You want your entire team to be committed to JIT, but from a teaching and learning perspective.

2. Get feedback to measure gaps

The team members “on site” have a clearer idea of ​​their training needs. They know the gaps and are aware of the things they would like to know about the job. Even if they are not ready or able to create training materials on the office LMS, they are aware of the knowledge gaps. Learn what data they need from newbies. Report to your veterans. They can share nuggets about things they wish they’d been told. In retrospect, they get a better overview of what new employees are doing and what they don’t need to know. For example, conduct a survey to find out what your delivery team needs to speed up the process and maximize efficiency. Such as tutorials on how to use the navigation software. Or demos for packing items without accidents at work.

3. Make it responsive

Touchscreens are now a standard feature on smartphones and other connected devices. They have a low learning ramp, even for the more technophobic among us. They can also be pleasing because they react effortlessly even through gloves. The content itself should be easy and quick to load. Employees are likely to access it during a time constraint. You can’t afford to wait five minutes for it to appear. Help them find the data they need in seconds with streamlined design and intuitive search options.

4. Focus on practical application

The long-term goal is to set up a digital reference library. It should be consistently reviewed and updated to remove outdated material and eliminate redundancies. Just-in-time online training materials are rarely theoretical. These can be jargon definitions, discount guidelines or on-site tutorials. Keep it context and action oriented. Skip the backstory and go straight to Action Points and Troubleshooting Tips. For example, how to deal with a transport jam or a warehouse emergency.

5. Keep the just-in-time online training short and sweet

Due to pressure and time constraints, you want something that can be recorded in minutes. It’s not just about the length of the material. Just because you can read a passage in minutes doesn’t mean it is lost. And analyzing a 30-second video can take hours if it’s too complex. You don’t necessarily have to dumb it down, you just need to simplify it for easy understanding. Infographics are great choices. Their format is rich in images, little text, and usually fits on a single page. It’s concise, memorable, and fun.

6. Increase engagement with different delivery formats

It is a recognized fact that we have different ways of learning. Some of us want clear, written instructions with diagrams and labeled parts. Others would rather look at or listen to a step-by-step guide. Others prefer to dive right in and mess around. Take into account all of these learning segments. Each content should be presented in multiple formats. It must also take into account different needs and work demands. Short videos, audio clips, eBooks, virtual reality simulations, everything is included. And test thoroughly to ensure that content is accessible from multiple brands of phones, devices, and workstations.

7. Focus on real performance and skills

Just-in-time online training for your logistics department should include their diverse skills and job-related responsibilities. It is a broad roof that extends from warehouse operations to shipping to inventory and warehouse logistics. Your JIT training must provide them with hands-on activities that focus on daily tasks so that they can identify areas for improvement. They also get the opportunity to apply basic skills in context. For example, a simulation that helps your employees to negotiate the best price with shipping companies. Or a serious game that helps them hone their organizational and space management skills in the warehouse in order to increase efficiency.


Just-in-time online training can be a real lifesaver in an office emergency. It enables your team to get exactly the knowledge they need to tackle a scenario. From a warehouse disaster to a small problem with the transport plan. Build a learning culture in your company. Ask your employees which reference topics they need. Make sure the process is smooth, fast, and with low bandwidth usage. Keep the lessons short, concise, direct, and task-based. Above all, make sure that your resources are compatible with all of your employees’ reference devices.

Do your employees need on-site resources to handle difficult tasks? Read article 4 Common Misconceptions About Just In Time Online Training To Debunk Myths And Uncover The JIT Truth.


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