Canada Association of Tourism Employees

Optimizing Your Tech For Excessive-Performing Groups

Optimize your technology for high-performing teams

The health and future success of an organization is largely determined by the health and wellbeing of its internal teams. Teams can make safer, smarter decisions when supported by an organization that prioritizes effective communication, the physical and mental health and safety of its employees, and offers world-class learning and training opportunities. Here are our top tips for leveraging a comprehensive tech stack to build and nurture high performing teams.

Technology is an integral part of a company’s infrastructure, but only part of the puzzle. What makes the difference in creating high performing teams is using these technical solutions to streamline an organization’s response to risks and challenges and foster a culture of excellence and security. In this way, the right tech stack can help create a psychologically safe environment in which trust, communication, collaboration and engagement are paramount.


Communication is one of the most important components in creating and nurturing high performing teams. In general, communication helps senior management to align employees with their mission and ensure a seamless response to challenges and obstacles. However, this is a one-way communication, and it is equally important that employees can report and act on two-way communication so that the technical solutions you have invested can function effectively and protect them. You can imagine that in really critical situations like fighting forest fires or responding to disasters in an emergency, effective communication saves lives. Even in low-stakes situations, seamless and efficient two-way communication is a powerful tool for optimizing your response. Here are some examples of technical functions that support communication:

  • With geofencing or location-based delivery, you can tailor your messages to the exact audience that needs the information, such as: B. People entering a certain area.
  • Anonymous tip reports give you vital information that you can work with proactively to avoid high risk situations before they affect your teams.
  • Tracking incidents with easy-to-access, mobile-optimized dashboards makes it easy for management to track the progress and resolution of incidents.
  • City hall-style interactive video calls allow remote, on-site, and hybrid teams to meaningfully interact with leadership, answer questions in the moment, and keep these lines of communication open.

Transparency and trust

Trust determines whether your teams are open to the communication tools outlined above – and that means it’s a very high priority when it comes to high-performing teams! Security must be a pillar of your culture as employees can see when an organization is not “on the right track” and is breaking away from critical security practices, attending recurring or new compliance training, and undermining their overall trust in your leadership. Some key components in building trust are accountability and tracking, two factors that technical solutions can optimize when used properly. Here’s how a tech stack can help increase accountability and compliance to prevent incidents and build trust:

  • With the help of automated checklist functions, employees can precisely control and track items with transparency.
  • Checklists for vehicles and equipment machines ensure that the equipment is functional and fully equipped so that employees are properly equipped in the event of an emergency.
  • Updated, relevant course topics and content keep learners in suspense and emphasize that the organization cares about their safety, wellbeing and career.


Quality online learning and training provides organizations with accessible, flexible resources that have a direct impact on improving safety, complying with industry regulations, attracting and retaining future leaders, and growing employees through mastering skills and techniques. The right learning and training solutions can prove to your employees that growth and success are important to you:

  • Industry-specific libraries ensure that the information offered is relevant to the target group, thus optimizing the completion and preservation of knowledge.
  • Online learning and training solutions can collect data and feedback from users in real time, enabling content optimization.
  • Mobile learning and training solutions allow learners to engage when and where it works for them, thereby improving interaction and learning outcomes.
  • Simulation technology enables learners to improve their skills in a low risk environment and better prepare them for real-world scenarios.
  • Easily accessible dashboards provide at-a-glance information on assigning and tracking course completion.

Is Your Tech Stack Optimized To Build High-performing Teams?

Investments in technology solutions alone are not enough. It is about applying these technical solutions together in such a way that the authentic corporate culture is supported in which high-performing teams are created. When it comes to high performing teams, the right tech stack is the secret weapon for optimizing performance and creating communication, trust, and opportunity for your team members. How could your tech stack work harder for you and your teams?

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