Canada Association of Tourism Employees

How To Use Coaching To Help Office Psychological Well being

… and how to do it

Most organizations have some form of corporate wellness programs. It makes sense to do this. In addition to the health benefits for employees, wellness initiatives increase productivity and reduce absenteeism. It’s good for people and good for companies – an overall win-win situation. There are benefits similar to expanding psychosocial support in the workplace.

It’s an important step because even before the pandemic, research by Penn State experts showed that mental health is one of the most expensive forms of the disease in the United States. But we can alleviate the problem by investing in education and training to protect our organizations, teams and colleagues.

As? Adding mental health benefits to wellness initiatives is part of the equation. We can also use corporate training to support good mental health. We can talk openly about mental health to reduce stigma and train our staff to recognize the symptoms of mental illness so everyone knows what to do next.

How to Use Mental Health Support Training in the Workplace

We spend a large part of the day at work. Even so, the mental health challenges in our teams, colleagues, and co-workers are not always easy to observe. For this reason, education, support and training should be provided to raise mental health awareness and instill confidence in the teams’ ability to handle situations properly.

Here are 3 areas where education can have a positive impact on your workplace.

1. Use learning and development (L&D) to support the human resources (HR) department

For example, your team can help with the development and addition of employee handbooks. Another option is to post your mental health policy during onboarding training. You can also develop a digital training course to help HR and employees spot warning signs and know what to do. You can also create downloadable, searchable resources (PDFs or other materials) that provide some form of “first aid” mental knowledge.

2. Develop content with positive news for employees

Is your workplace culture coherent, supportive, collaborative and engaging? Do employees feel safe about making mistakes occasionally? Do they have the flexibility and / or some control over schedules and decisions? Does management give proactive, clear instructions and does it allow employee feedback? These are all ways to support mental health, as well as providing information on how to access mental health services when needed.

3. Offer leadership training

Management can be trained to spot red flags in mental health. They can also learn interpersonal skills to relieve tension, use active listening, and use mindfulness to show empathy when preparing feedback for team members. A thoughtful, deliberate approach can be taken to relieve pressure in the workplace in order to avoid worsening underlying mental health problems. Managers should be encouraged to be proactive, thoughtful, and sensitive in their approach.


Just as most emergency workplaces are equipped with a defibrillator, they should also be equipped with tools for use in the event of a mental crisis. Adding this information, even if you don’t need to use it right away, helps build the interpersonal skills necessary to empower teams.

Simply put, L&D teams can help organizations embody the values ‚Äč‚Äčaround mental health advocacy by speaking openly and showing support through initiatives. It can even be so easy to add messages about mental health issues that employees were previously unclear about company policies. Open communication about mental health is a positive way to encourage healthier attitudes. These initiatives can be included in training initiatives and on a scheduled basis, such as during wellness program enrollment periods. There are many options and options.

If last year’s COVID crisis and pandemic have a silver lining, it may be that they raised awareness of mental health issues. Now we have the opportunity to improve mental health education in the workplace to continue to support safety, accessibility, physical wellbeing, diversity, equity and inclusion.

At AllenComm, we are passionate about creating transformative, award-winning learning solutions that meet the needs, goals and objectives of our customers. Please do not hesitate to contact us if we can answer questions, provide case studies or other helpful examples.


AllenComm’s experts solve business problems with beautiful custom learning solutions. We bring creativity to the design of lessons. We change behavior and influence decisions. We’re building better education.

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