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Canada Association of Tourism Employees

Underutilized LMS Stories You Ought to Add To Your Weekly Guidelines

Add LMS reports to your weekly checklist

With all the demands on the LMS administration team, it can be difficult to keep everyone happy. And nobody speaks louder than the senior management team that is looking for a measurable return on investment. So how can you please everyone with the essential reports they need? It’s going to be a big job. However, there are a number of important reports that you should run every week. Some you’ve probably thought of by now – but some you may need to add to the list. Run these weekly LMS reports and you should have your management information base covered! Not to mention identifying gaps in your strategy while still leaving time for improvement.

Essential LMS reports

There are some reports that you are probably already running. Check to see if these are all on your list (and add them if they aren’t!):

1. Participation rates for learners

You’ll need to track weekly attendance through LMS analytics to monitor emerging trends. When participation wanes, you need to act. Do you have to adapt to different learning styles and preferences – e.g. implement simulations, games or microlearning in order to appeal to a large number of learners?

2. Results of the online assessment

How do your learners track the assessment goals? A weekly review of the results before and after the assessment enables progress reporting – helps to identify knowledge gaps. In order for this to work, you must of course tailor your eLearning assessments to the training goals and objectives.

3. Graduation rates

Do many learners fail to complete one or more courses? There may be a content problem or performance management problem with the learners themselves. You can monitor and act on individual learners and identify top performing learners.

Reports You Might Not Be Following, but Should Be

1. Course overview LMS reports

Get a top-down view of progress, participation, and performance. This will help you identify common trends or issues that can be addressed at the organizational level. For example, if a high percentage of learners fail a particular exam, you may need to make some changes. Such as re-evaluating the course design to ensure that cognitive overload is not the culprit.

2. Time logs

Track the time it takes learners to complete the course modules. That way, you can see where learners are struggling or even getting through quickly. This would suggest that the course is not at the right level because sections are being completed too quickly or too slowly. For example, most of your learners will take half the expected time to complete the course, which is a tell-tale sign that they will not be challenged. Combine this report with the assessment results to add more details.

3. Qualification tracking and recertification

Certification is not always a one-time activity. Many learners require regular recertification. Qualification reporting highlights learners who have not completed recently updated or regular compliance training. This will help you avoid fines for non-compliance. Also, make sure everyone in the workplace is safe as they are up to date with company policies and protocols.

4. Learner satisfaction rates

Your system should be set up to question learners after completing a learning element. You should seek feedback after each course to identify potential development or design issues. Satisfaction topics include everything from the quality and relevance of the content to satisfaction with your instructors.

5. Mini-games or assessment results in the middle of the course

Don’t just track the results at the end of the course. Make sure that micro-learning and other quizzes throughout the course are set up to be followed effectively. Follow these weekly so that these reviews get the importance they deserve. Checkpoint LMS reports allow you to provide support while there is still time for a change.

6. Social learning statistics

With these statistics, your LMS should be able to track interactions with surveys on social networks, forums, and discussions. Reporting is used to identify who regularly participates in social learning and who could benefit from it. This can help identify mentors or SMEs. Some LMS platforms also allow learners to report their own external activity, such as when they have attended a live event or participated in a social media discussion.

A note on the planned reporting

Don’t forget about the opportunities that regular, automated, scheduled reports can offer you (or, more precisely, your stakeholders). Team leaders, senior managers and anyone interested can obtain their own reports without your having to do anything. It only requires the initial investment in time to set up the learning management system reports the way the user needs them. They can just pass the report on knowing they know and are giving you valuable time back. Be sure to assess your personal preferences in order to choose the best delivery method and frequency. For example, your customer service manager may need weekly reports via email to track their team’s engagement and performance.

graduation

If you’ve been running your LMS for some time, you may have got lost with your weekly reports. What was important at the beginning may have fallen by the wayside as other demands come your way. Take the time to evaluate your existing reports and thoroughly review your information needs. Then check that your weekly reporting schedule is appropriate to current needs. If not – add these underutilized reports to your checklist. And while you’re at it, add any major weekly reports you might be missing!

Does your current LMS help you track your learning progress and identify areas that need improvement? If not, it may be time to look for a replacement with advanced LMS reporting options. Use our online directory to start your search and benefit from user reviews and ratings.

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