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IT Mission Critical Training: Online support resources for your IT staff
Mission critical training can save lives in certain industries. For example, health professionals and first responders need to be prepared by all means to ensure patient wellbeing. In the IT industry, things are usually not that bad, but it still prevents disasters that jeopardize the success of your business. For example, a widespread failure of communication systems affecting sales and letting your remote workers down. Fortunately, online support resources can give them the “moment of need” they need to keep things running smoothly, as well as the tools to help them face emergencies with confidence. Let’s examine 8 of the top online support resources for business critical IT training.
Top 8 Resources for Business Critical Online Training
1. Instructions for troubleshooting software / hardware
Employees do not have the time to take half an hour of online training when trying to quickly troubleshoot a software or hardware malfunction. However, you can offer them bite-sized troubleshooting guides that cover known issues. Include links to complementary online training resources and activities that they can complete when they have time. Or when it’s a more complex IT challenge that requires further investigation.
2. Social media think tank groups
Social media groups are a more collaborative approach to tackling IT obstacles. In business-critical IT training environments, they offer employees the opportunity to communicate with colleagues and provide each other with more personal support. They can also take the form of virtual “think tanks” in which employees can work together to develop potential problems and tips / tricks to prevent or solve them. For example, those with more experience have no doubt encountered software bugs or system errors that they can share with their co-workers. Another great way to include peer-based support is by starting an online discussion or a corporate eLearning blog.
3. Simulations of data breaches
One of the scariest trials anyone can endure in the digital age is data theft. People had to rebuild their lives after hackers stole their identities and deleted their accounts. Therefore, organizations that handle sensitive information must ensure that it is kept safe and reliable. Data breach simulations prepare your IT team for the worst-case scenario. You can see what happens when information is compromised and how widespread incidents can be prevented. Include online training activities focused on data maintenance and compliance protocols.
4. Disaster Tolerance Video Demos
One of the buzzwords in business-critical IT training is “disaster control”. This is how well your organization and system can withstand unexpected emergencies. Such as sudden power outages or faulty software / hardware. It can even be something bigger, like natural disasters threatening to wipe our database or damage servers. Create video demos investigating potential disasters and how you can minimize their impact on your business. For example, show employees how to protect hardware in the event of a fire or flood.
5. Branch scenarios for disaster recovery
The ability to tolerate disasters is one thing, but can your employees recover from emergencies that cannot be prevented? For example, what should you do if the systems fail and you cannot access any data? A branching scenario is a great way to immerse your employees in the situation and see how they react. Also, help them understand their role in the recovery process and the tasks for which they are responsible. This helps them prepare for stressful events so that they don’t panic under pressure.
6. Simulations of downtime of the communication system
The communication system connects everything. From telephone networks to internal databases. They ensure that every member of the team can access the information they need and collaborate with one another. If they fail, employees may not be able to process sales, access records, or even communicate with coworkers to fix the problem. With the help of an online simulation for critical IT training, you can experience what it really is like in the event of a communication system failure. And how to identify the root cause so they can involve the right team members or tools. For example, the online training simulation focuses on a telephone system failure that isolates the respective departments. During the online training simulation, the employee must try out the most common solutions that he has gained from his training. Then move on to more drastic measures if the situation is still unresolved to avoid customer dissatisfaction.
7. Serious games of the control system
Control systems are critical in many areas. You keep your devices and ancillary systems in check so they do their job and operate within normal parameters. Incorporate serious games into mission-critical IT training to give your IT team a chance to explore these systems and see how they work. And what to do if the control systems suddenly stop working or do not function optimally. For example, they need to use their skills and virtual tools to diagnose and stop the problem before it becomes too big a tech domino effect.
8. Examples from the practice of the business-critical system
Business critical systems are a broad umbrella that covers everything from financial accounting systems to customer databases. Provide real-life examples to employees that illustrate why these particular systems are important and how to deal with common problems. For example, how to deal quickly with an accounting system failure before it impacts your financial company’s credibility and risks data breaches.
Conclusion
IT Mission Critical Training equips your team with the tools it needs to overcome challenges. However, you will also be prepared for unexpected outages, violations, and other unfortunate events that put your business at risk. Don’t just give them text-based checklists to follow and hope for the best. Offer your employees real activities and exciting serious games to impart knowledge based on experience.
Online training certificates show employee performance and enable them to impart their knowledge. However, are they an ideal addition to your business eLearning course? Learn how compliance certifications can help you meet company standards and improve job performance.
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