Constructing A Studying Tradition With An AI Digital Coach
Building a learning culture with a virtual AI coach
Organizations are increasingly empowering their employees to develop strategies that result in a more engaged and productive workforce. Maintaining a learning culture can be a constructive step in this direction. The prioritization of learning with a significant focus on further qualification and retraining is the order of the day.
Transforming workplace culture into one that encourages continuous learning doesn’t happen overnight, but some steps can be taken to get started. First, organizations should focus on providing better learning experiences. Retaining talent has never been easy, and the global pandemic has made this even more difficult. According to a study, 38% of employees are engaged and 13% are inactive at work.
Unique learning experiences: the secret sauce
With a focus on successfully shaping this cultural change, companies must incorporate learning into their core values and build a firm belief in the support of executives among employees. The crucial part is creating a great learning experience. This can be done easily by prioritizing the following key components:
- Make learner-centered strategies a priority
- Make learning available in the workflow
- Include rewards as a key component
AI is everywhere and has a lot of potential in the L&D world. We discussed the important role of AI in “enabling learning for everyday work” at length in one of our previous blogs. In case you missed that, read here.
AI bots for close interactions
Many companies have been using AI bots for some time to enable state-of-the-art digital customer interactions. Research suggests that consumer retail spending on chatbots is projected to hit $ 142 billion by 2024. Chatbots encourage engaging dialogues, and AI enables the bot to be responsive, agile, and adaptable. More advanced chatbots learn from every conversation, identify preferences, and make recommendations based on previous requests. Chatbots enable collaborative work practices by facilitating the exchange of information, making learning an everyday part of the workflow and providing a training experience that is similar to talking to a colleague … some of the many ways that chatbots enable meaningful interactions through efficient learning support.
In addition, AI-based bots can easily adapt to each person’s learning needs and help them achieve a more meaningful learning experience.
However, every organization has its own distinct and structured work ecosystem that cannot be denied. The integration of an AI coach into an existing workplace ecosystem is the concern of L&D executives.
Integration of AI into an existing learning ecosystem in the workplace
AI is increasingly being adopted and implemented in businesses of all sizes to increase revenue, reduce operating costs, connect with customers, and automate daily tasks. HR professionals use AI to speed up sorting and filtering of resumes, recruiting candidates, creating new roles and changing organizational structures. Additionally, hiring managers need to respond with effective and adaptable learning and development programs that not only help train employees but also produce measurable results.
AI integration in the workplace is sure to bring unexpected benefits. Companies can make AI integration successful by considering the following 4 areas.
- Identifying the sweet spot within an existing ecosystem where AI can be implemented. For example, let’s say a company is using Microsoft Teams as a productivity tool. A layer of an AI-enabled virtual coach could be introduced into the Microsoft Teams environment to assist users.
- Provision of content at the point of need with the help of an AI-enabled virtual coach. For content to be AI-enabled, it must be searchable, accessible, easy to integrate, and contain meta-tags for media material for easy access. When a learner is looking for an answer to a question without going through all of the learning material, an AI-enabled virtual coach can provide an answer in seconds.
- A virtual coach can measure learning outcomes by measuring numerous learner metrics and learning patterns. This results-based approach to learning is an effective way to build specific competencies in a learner to master multiple skills. This can increase the motivation of the employees and instill confidence in the employees.
- AI-powered chatbots can double employee engagement by helping companies stay connected to their employees through continuous feedback and by capturing and processing various aspects of an employee’s learning life cycle.
What makes this trainer so effective? Undoubtedly the ability to deliver personalized learning experiences. The image below shows a high-level workflow of a virtual coach in the work flow.
(AI-enabled virtual coach workflow)
Perhaps AI is on its way to the next technological advance, and it has already begun. By combining big data and other machine learning technologies, AI-supported virtual coaches can bring a variety of advantages. Proactively assisting learners, understanding learning preferences, and updating learners are some of the benefits of an AI-powered virtual trainer. It also generates an ecosystem of nudges to encourage learning and support ongoing performance management.
Organizations are moving from a culture of training to a culture of learning. Technology plays an important role here, and AI is well on its way to becoming the next notable thing in L&D.
Are you planning to incorporate AI into your workplace to improve learning and development?
Harbinger Interactive Learning Pvt. GmbH.
Harbinger Interactive Learning is a global design and development company specializing in eLearning modernization, learning experience design, and custom eLearning solution development.
Originally published on harbingerlearning.com.
